General Terms and Conditions

1. SELLER IDENTIFICATION :

CONCIERGERIE N.A (NOUAIL ANDLER LLC). LLC with a capital of €5,000, registered with the Vannes Trade and Companies Register under number 934993684, with its registered office located at 7 Allée du Clos Boisé - 56190 Muzillac, intra-community VAT number FR54934993684, represented by Romain NOUAIL and Julie ANDLER, acting as equal managers. Telephone number: +33 2 30 85 92 55, E-mail address: contact@conciergerie-na.fr

2. PURPOSE:

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between CONCIERGERIE N.A. (hereinafter referred to as "the Service Provider"), property owners (hereinafter referred to as "the Owner") and tenants of the properties (hereinafter referred to as "the Tenant") in the context of the following services:

Full management of real estate properties for seasonal rental.
Partial management of real estate properties for seasonal rental with à la carte services.
Private concierge services for Tenants of the managed properties.
Property management and security.

3. DESCRIPTION OF SERVICES:

Full Management: Full management includes the following services:

Creation and/or updating of the property's rental listing.
Distribution of this listing on selected booking platforms.
Management of the calendar, availability, and pricing. The calendar will be open 365 days in advance.
Creation of a welcome booklet.
Guest check-in (key handover, property presentation, house rules).*
Guest check-out (key collection, inventory check).*
Communication with Guests and assistance in place of the Owner.
For each booking request compatible with the rental periods agreed with the Owner, systematic confirmation to the Guest of the accommodation reservation in order to maximize occupancy of the property (subject to refusal by Conciergerie N.A. of a Guest who would raise concerns about their reliability based on available information).
Cleaning of the property after each departure.
Management and cleaning of household linen after each departure.
Replenishment of consumable products and welcome gifts for each arrival.
Management of minor repairs or urgent repairs if and only if this is necessary to ensure the full satisfaction of the Guest.
Checking the general condition of the property.
Monitoring and management of any incidents.
Assistance to the Owner for any disputes that may arise.

*Guest check-in and check-out can be done through the key box, in case of late arrival or early departure.

An annual renewable contract is established between the Service Provider and the Owner.

Partial Management (à la carte services): Partial management offers à la carte services, such as:

Guest check-in (key handover, property presentation, house rules).
Guest check-out (key collection, inventory check).
Cleaning of the property after departure.
Management and cleaning of household linen after departure.

Each service is subject to a quote accepted by the Owner.

Property Management and Security:

Regular or ad-hoc inspection visits.
Inspection visits after severe weather.
Interior and exterior maintenance.
Monitoring of works and renovations.

An annual renewable contract is established between the Service Provider and the Owner.

Services for Guests: Services for Guests include:

Organization and reservation of activities or restaurants.
Various deliveries.
Assistance with bike and car rentals.
Taxi and transfer reservations.
Any other service requested by the Guest and accepted by the Service Provider.

Each service is subject to a quote or order.

4. PRICES AND PAYMENT TERMS:

The prices for full management, property management, and security services are defined in the contract. The prices for à la carte services and services for Guests are indicated on the quotes or order forms. Prices are expressed in euros including VAT. The payment terms are as follows:

Bank transfer
Cash

In the event of non-payment by the due date, a formal notice will be sent to the Owner or the Guest, granting them an additional period of fifteen (15) calendar days to rectify their situation. Failing payment within this new period, the Service Provider reserves the right to initiate appropriate legal recovery procedures.

Late payment will result in the immediate payment of all sums due by the Owner or the Guest, without prejudice to any other action that the Service Provider would be entitled to take, in this respect, against the Owner or the Guest. In addition, the Service Provider reserves the right, in case of non-compliance with the payment conditions mentioned above, to suspend or cancel the execution of its obligations without notice.

5. DURATION AND RENEWAL OF CONTRACTS (FULL MANAGEMENT):

Full management contracts are concluded for a period of one year and will not be renewed by tacit agreement. Any renewal must be the subject of a new written agreement signed by both Parties.

6. TERMS OF SERVICE EXECUTION:

The terms of service execution are defined in the contract for full management, property management, and security, and on the quotes or order forms for other services. The Service Provider undertakes to implement all the necessary means for the proper execution of the services.

7. OBLIGATIONS OF THE PARTIES :

The Owner and the Service Provider undertake to fulfill their respective obligations in accordance with the terms of the signed contract, in a spirit of collaboration and good faith.

The Service Provider undertakes in particular to:

Provide rental management and concierge services with professionalism and diligence.
Ensure the safety and maintenance of the property.
Manage reservations, pricing, and guest assistance.
Respect the confidentiality of the Owner's information.

The Owner undertakes in particular to:

Provide the necessary information to the Service Provider.
Maintain the property in good condition and honor rental agreements.
Actively collaborate with the Service Provider.

Tenant Obligations (within the framework of concierge services):

When benefiting from the concierge services offered by CONCIERGERIE N.A., Tenants undertake to:

Provide accurate and complete information when requesting reservations or organizing services.
Comply with the general terms and conditions of third-party service providers for services booked through CONCIERGERIE N.A.
Pay for the services ordered in accordance with the agreed rates and payment terms.
Adopt a respectful behavior towards third-party service providers and the teams of CONCIERGERIE N.A.
Inform CONCIERGERIE N.A. as soon as possible of any changes or cancellations.
Be responsible for their personal belongings during the services.
Use the rented goods with care and return them in their initial condition.

CONCIERGERIE N.A. cannot be held responsible for the Tenants' failure to comply with the obligations of third-party service providers.

8. LIABILITY:

The liability of CONCIERGERIE N.A. is expressly limited to the obligations defined in the service contract and these Terms and Conditions. Consequently, CONCIERGERIE N.A. cannot be held responsible for the following events:

8.1 Liability related to information provided by the Owner:

The quality of services provided by CONCIERGERIE N.A. depends largely on the accuracy and completeness of the information provided by the Owner. As a result:

CONCIERGERIE N.A. cannot be held responsible for the direct or indirect consequences resulting from erroneous, incomplete, outdated or uncommunicated information by the Owner concerning the property, its equipment, its condition, its characteristics, its availability, its rules of use or any other relevant information.
The Owner is solely responsible for the compliance of their property with safety standards and regulations in force. CONCIERGERIE N.A. cannot be held responsible in case of non-compliance.

8.2 Liability related to the actions of Tenants:

CONCIERGERIE N.A. implements all reasonable means to ensure the smooth running of Tenants' stays. However:

CONCIERGERIE N.A. cannot be held responsible for damages, losses, thefts or degradations caused by Tenants to the property or its equipment, except in case of proven and exclusive fault on its part in the management of the property (for example, obvious lack of supervision).
CONCIERGERIE N.A. cannot be held responsible for the consequences of the actions of Tenants that are contrary to the law, regulations, good morals or the internal regulations of the property.

8.3 Liability related to third-party service providers:

CONCIERGERIE N.A. acts as an intermediary for the reservation of services with third-party providers (in particular restaurants, vehicle or bicycle rental companies, leisure activity providers, cleaning companies, craftsmen, etc.). Therefore:

CONCIERGERIE N.A. cannot be held responsible for the execution of services provided by these third parties, including in case of delay, cancellation, non-compliance, poor execution or any other contractual breach on their part.
Tenants are informed and accept that the general terms and conditions of sale and use of third-party providers fully apply to the services booked through CONCIERGERIE N.A. It is the responsibility of the Tenants to read these conditions before any reservation. CONCIERGERIE N.A. will provide the necessary links or documents upon request.
CONCIERGERIE N.A. cannot be held responsible for damages, of any kind whatsoever, caused by third-party providers to Tenants or their property.

8.4 Force majeure:

The liability of CONCIERGERIE N.A. cannot be engaged in case of force majeure, as defined by French law, including in particular unforeseeable, irresistible and external events to the parties (natural disasters, general strikes, pandemics, etc.).

8.5 Insurances:

CONCIERGERIE N.A. has taken out professional liability insurance to cover damages for which it may be held responsible in the context of its services. It is strongly recommended that the Owner take out and maintain a comprehensive home insurance policy adapted to the seasonal rental of their property, covering in particular damage caused by Tenants.

8.6 Exclusion of intangible and indirect damages:

Under no circumstances will CONCIERGERIE N.A. be held liable to compensate for intangible (consequential or otherwise) or indirect damages, such as, in particular, loss of markets, commercial prejudice, loss of profits, failure to conclude rental contracts, loss of reputation, etc. Under no circumstances may the Owner claim compensation of any kind whatsoever if the result obtained is not the desired one, provided that this does not result from a proven and exclusive fault of CONCIERGERIE N.A.

9. RIGHT OF WITHDRAWAL:

In accordance with articles L. 221-18 et seq. of the Consumer Code, the Customer has a period of 14 days to exercise their right of withdrawal for contracts concluded remotely or off-premises, except for exceptions provided by law, in particular for services fully performed before the end of the withdrawal period with the express agreement of the consumer and their express waiver of their right of withdrawal, or for contracts for the supply of goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly. The Customer must notify the Service Provider in writing of their decision to withdraw before the expiry of the deadline.

10. CLAIMS AND MEDIATION:

In the event of a claim, the Customer may contact the Service Provider by email at the following address:

contact@conciergerie-na.fr

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer has the possibility of resorting to a consumer mediator.

11. INTELLECTUAL PROPERTY:

The Service Provider remains the owner of all intellectual property rights on the studies, drawings, models, prototypes, etc. carried out (even at the request of the Owner) for the purpose of providing services to the Owner. The Owner therefore prohibits any reproduction or exploitation of said studies, drawings, models and prototypes, etc. without the express, written and prior authorization of the Service Provider, who may make it conditional on financial compensation.

12. PERSONAL DATA:

The Service Provider collects and processes the personal data of the Owner and the Tenant in accordance with the regulations in force.

13. APPLICABLE LAW AND COMPETENT JURISDICTION:

These Terms and Conditions are subject to French law. Any dispute relating to the interpretation or execution of these Terms and Conditions shall be under the exclusive jurisdiction of the courts of Vannes.

These General Terms and Conditions of Sale were updated on 27/01/2025.